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Cladly Fashion · Returns & Refunds

Returns Made
Simple & Fair

Your satisfaction is our standard. If something isn't right, we make it easy to return, exchange, or get a full refund — no hassle, no compromise.

↩ 7 Day Return Window
⚡ 5–7 Days Refund Time
✦ FREE Return Pickup
◈ 100% Refund Guaranteed
01

Return Policy Overview

At Cladly Fashion, we stand behind every piece we sell. If for any reason you are not completely satisfied with your purchase, you may return eligible items within 7 days of the delivery date for a full refund, exchange, or store credit.

All returns are subject to the conditions outlined below. Items must be in their original, unworn, unwashed, and undamaged condition with all original tags, labels, and packaging intact.

02

What Can Be Returned

The table below outlines the return eligibility for each product category sold on Cladly.

Category Returnable Exchange Only Condition Required
Clothing (Tops, Dresses, Kurtas) Yes — Unworn, tags attached
Bottoms (Trousers, Skirts, Jeans) Yes — Unworn, tags attached
Footwear Yes — Unworn, original box intact
Bags & Handbags Yes — Unused, dust bag included
Jewellery & Accessories Conditional — Sealed, unused, original pouch
Innerwear & Swimwear No — Hygiene — non-returnable
Sale / Clearance Items No Sometimes See product listing
Custom / Altered / Made-to-Order No — Non-returnable unless defective
Gift Cards No — Non-returnable, non-refundable
Please Note: Items that show signs of wear, washing, alteration, perfume, deodorant, or damage caused by the Customer will not be accepted for return and will be dispatched back at the Customer's expense.
03

How to Initiate a Return

Returning an order with Cladly is a straightforward 4-step process.

1

Log In & Request

Go to My Orders in your Cladly account, select the order, and click "Request Return". Choose the item(s) and reason for return.

2

Schedule Pickup

Select a convenient date and time for free doorstep pickup. Our courier partner will collect the parcel within 2 business days.

3

Pack the Item

Place the item in its original packaging with all tags attached. Attach the prepaid return label sent to your email. Seal the package securely.

4

Receive Refund or Exchange

Once our team inspects the returned item and approves it (1–2 business days), your refund or exchange is processed within 5–7 business days.

No account? Email fashioncladly@gmail.com with your order number and reason for return to initiate the process manually.
04

Refunds

Once your returned item is received and inspected at our warehouse, we will notify you by email of the approval or rejection of your refund request.

  • Approved refunds are credited to the original payment method within 5–7 business days.
  • UPI and wallet payments are refunded within 2–3 business days.
  • Credit / debit card refunds may take an additional 3–5 days depending on your bank's processing time.
  • Cash on Delivery (COD) refunds are issued as Cladly Store Credit or direct bank transfer (NEFT).
  • Original shipping fees are non-refundable unless the return is due to a Cladly error (wrong item, defective product).
  • Partial refunds may be granted where items are returned in a condition different from original.
05

Exchanges

Cladly offers free size and colour exchanges for all eligible clothing and footwear, subject to stock availability. If your preferred size or colour is unavailable, you will be offered a full refund or store credit.

  • Exchange requests must be raised within 7 days of delivery .
  • Each order is eligible for a maximum of one exchange. Subsequent exchanges are not permitted.
  • The replacement item is dispatched after the original item is picked up and verified.
  • Price differences in exchanges (e.g. for a different product) must be settled at the time of the request.
  • International orders are not eligible for direct exchange — a refund will be issued instead.
06

Defective or Wrong Items

If you receive an item that is defective, damaged in transit, or different from what you ordered, Cladly will cover the full cost of return and prioritise your replacement or refund.

Report within 48 hours of delivery by emailing fashioncladly@gmail.com with your order number and clear photographs of the defect or incorrect item. Claims raised after 48 hours may not qualify for a complimentary return.
  • Cladly will arrange an immediate free reverse pickup for defective or wrong items.
  • A replacement will be dispatched on the same day the return is picked up, if stock is available.
  • If the item is out of stock, a 100% refund including original shipping fees will be issued.
  • Manufacturing defects discovered after 48 hours but within 15 days are also eligible — subject to assessment.
07

Non-Returnable Items

The following items are strictly non-returnable and non-refundable under any circumstances, except in the case of a proven manufacturing defect:

  • Innerwear, lingerie, and swimwear (for hygiene reasons)
  • Custom-made, altered, or personalised items
  • Items marked "Final Sale" or "Non-Returnable" on the product page
  • Clearance or outlet merchandise unless defective
  • Items without original tags, labels, or packaging
  • Items that have been worn, washed, or altered by the Customer
  • Gift cards and Cladly store credits
  • Fragrance and beauty products once opened
08

Frequently Asked Questions

Yes. Gift recipients may return items within 30 days of the original delivery date. Please contact returns@cladly.com with the order number from the packing slip. Refunds for gifted items are issued as Cladly Store Credit only, not to the original payment method.
Returns outside the 30-day window are not accepted as a standard policy. However, if you have extenuating circumstances, please reach out to our support team — we handle such requests on a case-by-case basis at our sole discretion.
Items must be returned in their original packaging wherever possible. If the original box or bag is unavailable, please use a plain, protective alternative. However, if the item's hang tags or authenticity labels are missing, the return will be declined.
International customers must self-ship returns to our Mumbai fulfilment centre. The return shipping cost is borne by the Customer unless the item is defective. Please email returns@cladly.com for the return address and instructions. Refunds for international returns exclude original shipping costs and any customs duties paid.
If your refund has been approved but has not reflected after 10 business days, first check with your bank or payment provider — processing times vary. If the issue persists, contact us at returns@cladly.com with your return ID and we will investigate within 24 hours.
Yes, you can initiate separate return requests for individual items within the same order, as long as each item meets the eligibility criteria. Each item's 30-day return window is counted from the delivery date of that specific order.

Returns & Refunds — Terms & Conditions

Last updated: June 2026  |  Effective for all orders placed on or after 1 January 2026

1. Acceptance of These Terms

By placing an order on the Cladly Fashion platform, you ("Customer") agree to be bound by these Returns and Refunds Terms and Conditions. Cladly Fashion ("Cladly", "we", "us") reserves the right to amend, suspend, or withdraw this policy at any time. The version published at the time of your order shall govern that transaction.

2. Eligibility for Returns

A return will only be accepted if all of the following conditions are met:

  • The return request is raised within 30 calendar days of the confirmed delivery date
  • The item is in its original, unworn, unwashed, and unaltered condition
  • All original tags, labels, dust bags, and packaging are intact and included
  • The item is not listed in the Non-Returnable Items category
  • The return request is submitted through Cladly's official returns portal or support email

3. Inspection & Approval

All returned items are subject to quality inspection upon receipt at Cladly's fulfilment centre. Cladly reserves the sole right to approve or reject a return based on the item's condition. Items that fail inspection will be returned to the Customer at their expense and no refund will be issued. Inspection results are typically communicated within 1–2 business days of receipt.

4. Refund Processing

Upon approval of a return, refunds will be credited to the original payment method within 5–7 business days. Cladly is not responsible for delays caused by the Customer's financial institution. Shipping charges are non-refundable except in cases of Cladly error. COD orders will be refunded via bank transfer (NEFT) or Cladly Store Credit at the Customer's discretion.

5. Store Credit

Customers who opt for Cladly Store Credit in lieu of a cash refund will receive 105% of the refund value as Store Credit (a 5% bonus). Store Credits are non-transferable, have no cash value, and expire 12 months from the date of issuance. They may not be used in conjunction with certain promotional offers unless explicitly stated.

6. Fraudulent Returns

Cladly employs return monitoring systems to detect fraudulent activity, including but not limited to returning items not purchased from Cladly, returning used or counterfeit goods, and abuse of return policies. Any Customer found engaging in fraudulent return behaviour will have their account suspended, returns rejected, and may be reported to relevant authorities.

7. Limitation of Liability

Cladly's maximum liability in connection with any return or refund claim shall not exceed the purchase price of the item(s) in question. Cladly expressly disclaims liability for any indirect, incidental, or consequential loss, including loss of enjoyment or opportunity, arising from a return or refund dispute.

8. Consumer Rights

Nothing in these Terms limits or excludes the statutory rights of Customers under the Consumer Protection Act, 2019 (India) or any other applicable consumer protection legislation. In case of conflict between this policy and applicable law, the law shall prevail.

9. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of India. Disputes arising from return or refund claims shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra. Customers may also avail themselves of the Online Dispute Resolution (ODR) mechanism under the Consumer Protection (E-Commerce) Rules, 2020.

10. Contact for Returns

For all return, exchange, and refund enquiries, please contact us at fashioncladly@gmail.com or call our helpline at +91 88958 18838 (Mon–Sat, 10 AM – 6 PM IST). Our Returns Nodal Officer will respond within 2 business days.