Cladly · Delivery Centre
Delivered with Precision
Wrapped in Elegance
Every Cladly order is packaged with care and dispatched with urgency. Below you'll find everything you need to know about how we bring fashion to your door.
Delivery Options
Cladly offers delivery services tailored to suit campus life and busy schedules. Choose the option that works best for you at checkout.
| Service | Estimated Time | Coverage | Cost |
|---|---|---|---|
| Standard Delivery | 4–5 Business Days | Pan India | Free above ₹499 ₹49 otherwise |
| Campus Same-Day | Within Same Day | Select Campuses and cities | Free |
| Express Delivery | Next Business Day | Major Cities | ₹99 |
Order Processing
Orders placed on Cladly are processed on business days (Monday to Saturday, excluding public holidays). Processing typically takes 1 business day before dispatch.
- Orders placed before 2:00 PM IST on a business day are processed the same day.
- Orders placed after 2:00 PM or on Sundays are processed the following business day.
- During sales events or festive seasons, processing may take up to 2 business days.
- A dispatch confirmation email with your order status is sent as soon as your order ships.
Tracking Your Order
Once dispatched, you will receive an email with your order status updates.
- Track your order at any time via My Orders in your Cladly account dashboard.
- You'll get a notification at every stage — confirmed, packed, out for delivery, and delivered.
- If your order shows no movement for more than 48 hours, please contact our support team.
Our Packaging
At Cladly, packaging is an extension of the product. Each order is carefully wrapped and sealed in our signature black-and-gold branded packaging.
- Fragile accessories are bubble-wrapped and placed in reinforced secondary packaging.
- Gift orders include a complimentary touch — because unboxing should feel special.
- We're actively working towards 100% recyclable packaging across all orders.
Frequently Asked Questions
Delivery Support
Our support team is here to help with any delivery questions.
Delivery Terms & Conditions
Last updated: June 2026
1. Acceptance of Terms
By placing an order on Cladly, you agree to be bound by these Delivery Terms and Conditions. Cladly reserves the right to amend these terms at any time.
2. Delivery Obligations
Cladly will make reasonable efforts to deliver orders within the estimated timeframes published at checkout. These are estimates only. Cladly shall not be liable for delays caused by:
- Delivery partner operations beyond our control
- Natural disasters, strikes, or other force majeure events
- Incorrect or incomplete delivery information provided by the customer
- Delays during peak sale periods
3. Customer Responsibilities
The customer is responsible for providing a complete and accurate delivery address including PIN code, building/room details, city, and state. Cladly is not responsible for non-delivery arising from inaccurate information.
4. Risk of Loss
Risk passes to the customer upon confirmed delivery. Cladly is not responsible for loss or damage after delivery is confirmed.
5. Failed Deliveries
If an order cannot be delivered after the maximum number of attempts, Cladly will contact the customer to arrange re-delivery or a refund of the prepaid amount.
6. Damaged or Missing Items
Claims for damaged or missing items must be raised within 48 hours of delivery via email with photographic evidence. Cladly's resolution is limited to replacement (subject to availability) or refund.
7. Limitation of Liability
Cladly's total liability in connection with delivery shall not exceed the purchase price of the specific order in question.
8. Governing Law
These terms are governed by the laws of India. For consumer disputes, Cladly is subject to the Consumer Protection Act, 2019.
9. Contact & Grievances
For any concerns relating to delivery, please contact us at fashioncladly@gmail.com. We aim to resolve all grievances within 7 business days.